Tripla

What It Is

Tripla is a Tokyo-based hotel technology SaaS company that provides an integrated suite of tools including a hotel booking engine (tripla Book), an AI chatbot (tripla Bot), CRM, and marketing automation. The platform supports multilingual operations across Japanese, English, Simplified Chinese, Traditional Chinese, and Korean.

Who It Serves and How to Connect

Tripla serves accommodation providers—primarily hotels and ryokan—across Japan, Taiwan, South Korea, and broader Asia. Properties connect through Tripla's SaaS platform, which includes a channel connectivity hub (Tripla Link) that links the booking engine with major OTAs across Asia. Channel managers and PMS providers can integrate via Tripla's API. The platform enables direct booking price optimization by displaying OTA price comparisons and automatically setting direct rates competitively.

Notable Specialty

Tripla is positioned as one of Japan's largest hotel booking engines with over 1,000 customers domestically. Its AI chatbot achieves a reported 95% automated reply rate. The platform is particularly strong among local hotel chains in Japan and is expanding connectivity to overseas booking management systems, making it a key distribution and direct-booking tool for hospitality operators in the Asia-Pacific region.