RoomRaccoon

RoomRaccoon: PMS with Integrated Upselling for Independent Hotels

RoomRaccoon is a Dutch hospitality technology company founded in 2017, offering a cloud property management system designed for independent hotels, boutique properties, and small hotel groups. Its platform is built to give small and mid-size operators access to enterprise-level hotel technology at a price point and implementation complexity suited to properties without dedicated IT teams.

Core Property Management System

RoomRaccoon provides a complete cloud PMS covering reservations management, front desk operations, housekeeping coordination, room inventory management, and invoice generation. The system handles the full guest cycle from booking through to post-departure, with an interface designed to be navigated without extensive training.

Channel Manager and Direct Booking Engine

The platform includes a native channel manager connecting to Booking.com, Expedia, Airbnb, and other major distribution channels, alongside a direct booking engine for the property's own website. Rates and availability are synchronized in real time across all channels to prevent double bookings and maintain rate consistency.

Automated Upselling Engine

A defining feature of RoomRaccoon is its built-in automated upsell engine, which sends targeted offers to guests at key points in the booking journey. Room upgrades, late check-out, parking, breakfast add-ons, and other ancillary products can be offered automatically before and during the stay, increasing revenue per booking without manual effort from staff.

RaccoonPay: Integrated Payments

RoomRaccoon includes its own integrated payment solution called RaccoonPay, which handles credit card processing, pre-authorizations, and automated payment collection. Having payments built into the PMS eliminates the need for a separate payment terminal provider and simplifies financial reconciliation.

Reporting and Performance Analytics

The platform provides reporting dashboards covering occupancy rates, average daily rate (ADR), revenue per available room (RevPAR), booking source breakdown, and upsell performance. These metrics give independent hotel operators actionable visibility into their property's financial and operational performance.

Who It Is For

RoomRaccoon is best suited to independent hotels and boutique properties that want a growth-focused hotel software platform. Its upselling capabilities make it particularly attractive to owner-operated properties looking to maximize revenue without investing in a separate revenue management system.