RMS Cloud

RMS Cloud: Versatile Property Management System for Hotels and Holiday Parks

RMS Cloud is an Australian-founded property management system established in 1985, with a substantial global presence spanning hotels, holiday parks, camping and caravan parks, and vacation rental properties. Its four-decade track record and breadth of supported property types make it one of the most versatile platforms in the accommodation technology sector.

Comprehensive Reservations and Operations

The RMS Cloud PMS provides end-to-end management of the guest journey, from initial reservation through to departure and post-stay communication. Reservations management, room and site allocation, housekeeping coordination, and maintenance tracking are all handled within the core system.

Built-In Channel Manager and Booking Engine

RMS Cloud includes a native channel manager that connects properties to major OTAs including Booking.com, Expedia, and Airbnb, alongside a direct booking engine for the property's own website. Managing rates and availability across direct and indirect channels from a single platform reduces operational overhead and supports direct booking strategies.

Holiday Park and Campground Management

A significant differentiator for RMS Cloud is its dedicated functionality for holiday parks, camping grounds, and caravan parks. The system handles site-based accommodation categories, powered and unpowered site management, seasonal pass holders, and the specific operational requirements of these property types, which many traditional hotel PMS platforms do not support.

CRM, POS, and Guest Portal

Beyond core PMS functions, RMS Cloud offers integrated CRM capabilities for guest relationship management, a point-of-sale module for on-site retail and food and beverage, and a self-service guest portal that allows guests to manage bookings and communicate with the property directly.

Reporting and Revenue Management

The platform provides a detailed reporting suite covering occupancy, revenue, and financial performance. Revenue management tools help operators set competitive rates based on demand patterns, historical data, and market conditions.

Who It Is For

RMS Cloud is best suited to operators who need a single cloud PMS capable of managing diverse accommodation categories. It is particularly valuable for mixed-use resorts, regional tourism operators, and holiday park groups that require a platform with genuine depth across both traditional hotel and outdoor hospitality environments.