What Canary Technologies Does
Canary Technologies is a guest experience and security platform built specifically for hotels. Its core products include contactless check-in, digital credit card authorization forms, guest messaging, AI-powered voice and chat tools, mobile key integration, and digital tipping. The platform is trusted by over 20,000 properties.
Fraud Prevention and Compliance
Canary holds PCI DSS v4 and SOC 2 certifications. Its digital authorization product replaces fax-based credit card authorization forms — historically a major source of chargebacks and fraud — with a secure, tokenized alternative.
Guest Check-In and Arrival
The platform supports multiple arrival modes: contactless check-in via mobile, tablet-based registration, and self-service kiosks. Mobile key integration passes check-in directly to digital room access, eliminating physical key card handoff.
AI and Messaging Capabilities
Canary's AI layer — covering webchat, guest messaging, and voice — handles routine guest inquiries automatically. The messaging system supports pre-arrival, in-stay, and post-stay communication.
Pricing and Integration
Canary integrates with most major property management systems and charges on a per-property subscription basis. The platform is module-based, so hotels can adopt individual products without committing to the full suite.