HotelsResortsBoutique Hotels
What It Is
Amadeus HotSOS automates the flow of service requests, work orders, and housekeeping tasks between departments.
Service Request Management
HotSOS routes tasks automatically to the appropriate department with timestamped tracking.
Preventive Maintenance
Preventive maintenance scheduler manages recurring inspections and equipment servicing.
Guest Satisfaction
Captures service delivery data — response times and completion rates — that correlate with satisfaction scores.
Considerations
Now part of Amadeus. Evaluate current roadmap commitments carefully.